Thursday, October 7, 2010

Affordable Care Act. No Time For Amateurs. Shenanigans Inevitable.

The Obama Administration is dealing with the many unintended consequences of the Affordable Care Act's (ACA) medical loss ratio (MLR) limits. As readers may recall, setting the MLR at least 80% to 85% was intended to assure that 80% to 85% of the insurance premium was dedicated to paying for medical services. That limited commercial insurers' administrative expenses to 15% to 20%.

Things are not going quite as intended, reports Reed Abelson in an informative article published in The New York Times. A surprising number of health insurers have asked to have that MLR requirement waived by HHS and there may be more on the way. The good news is that the Administration is applying the "special circumstances" granted to it under the ACA to permit waivers if there could be significant market disruptions. While the White House clearly hopes that much of the market turmoil is a function of transitioning between now and 2014, there is the specter that some insurers will be unable to continue in certain markets, period.

All well and fine says the DMCB. The ACA is the law of the land and the Administration is doing what it needs to do on a case-by-case basis. It has only two concerns:

1) The DMCB heard from an NAIC official that the persons in the Obama Administration with all that authority over the waivers are still on a steep health insurance learning curve. In particular, there was a scary anecdote that when news of insurer exits from the "child only" market hit, officials couldn't quite grasp what a death spiral was all about. This is no time for amateurs.

2) It will be very difficult for well-connected lobbyists, insurers and politicians to resist seeking waivers, less on the merits of "insurance" and more on the basis of connections, pull and relationships. The ACA apparently grants huge "special circumstances" power to HHS and the likelihood of shenanigans, given the government's track record, is high. It may even be inevitable.

The DMCB hopes the two concerns are overblown. If not, you read it here first.

letter of the day

Yesterday, CBC Radio's Q featured an interview with Samantha King, author of Pink Ribbons Inc.

At the end of the interview, listeners asked the following questions (they were also posted to the Q blog): What are your impressions of cancer fundraising and awareness efforts? Are they working? Do you find any aspect of them troubling?

My sister-in-law, B. alerted me to the interview (she listens on the east coast schedule) and encouraged me to write a letter in response. This morning, a slightly edited version of this letter was read on the air (I was the "Letter of the Day"):

In January 2006, when I was 38 years old an the mother of two young children, I was diagnosed with very aggressive breast cancer. I underwent a brutal treatment regimen only to learn in November of that same year that the cancer had spread to my liver. I was told that I had “years, not decades” to live.

I resumed treatment and, this time, my response was immediate and dramatic – by June 2007, there was no longer any sign of cancer in my body. As I write this, I am still in remission. I'm also still in treatment, as we don't know enough about what happens when metastatic breast cancer disappears to make an informed decision about stopping.
I know without a doubt that I am alive today because of the kind of cutting edge research funded by breast cancer organizations. I also know that thousands of women who've been through breast cancer live better lives because of the kind of advocacy and outreach work that is undertaken by non-profit organizations.
But I do cringe, seethe and yes, even rant every time October comes around and we are deluged with pink products from fried chicken to face cream to key chains.

In theory, I'm not opposed to corporate sponsorship. But in the same way that I think cigarette companies should not be permitted to sponsor children's festivals, I'm offended when companies that sell products that are unhealthy, bad for the environment and laden with carcinogens jump on the “pinxploitation” bandwagon. At best, these campaigns do little to eradicate breast cancer and worst, they are a cynical attempt to grab some good PR and increase profit margins at the expense of anyone who's life has been affected by cancer.

Don't get me wrong. I don't judge anyone who's drawn to all the pink stuff. I own a lovely pink cowboy hat. I would just ask folks to think before they get swept up in the “Pinktober” frenzy. Put that pink soup back on the shelf. Step away from the pink sweater with the pink ribbon buttons (for so many reasons). Unless you really want the pink sunglasses, save your money. Most companies only give a tiny percentage of sales to breast cancer research. Why not make a donation instead to an organization that is demonstrably contributing to research, advocacy and especially prevention of all cancers? Then you'll know that you really are making a difference.
All the letters that the host, Jian Ghomeshi, read were on this subject and all of them opposed pinkwashing. Perhaps tomorrow will bring a deluge of letters taking an opposing opinion but it's good to see that more of us are speaking out on this issue that has driven me wild since my own diagnosis of breast cancer.

Cross-posted to Mothers With Cancer.

Wednesday, October 6, 2010

Millennial Generation Physicians and Disease Management

Oh, those "Millennials." Also called "Generation Y," this is the American demographic group born during and after the '70s, that was vicariously raised by "learning is fun" Sesame Street and became accustomed to getting awarded for any effort. They don't know about bomb shelters, walking to school, tape decks or having to get up to change a TV channel. Well, they're now entering the workplace and their informality, disregard for rank, fun-addled lifestyle and astonishing career expectations are making management rather interesting for their Boomer bosses. They're also the medical students, residents and young physicians who are shaking the health care culture up by a novel expectation about working to live, not vice versa.

The Millennial non-attitude about status or rank has implications for the hierarchical command and control that, up until now, has has been overseeing health system. No longer will a VP for Medical Affairs be able to assume young physicians will readily agree to taking "call" in evening outpatient clinics to off-load unnecessary emergency room visits. If a Grand Rounds speaker lacks sufficient eye-candied edutainment in PowerPoint, all the more reason for those young docs to skip out, grab some tofu and surf some YouTube. White coats will be optional and these docs will default to a first-name relationship with their patients.

While that topic may be worth a post in the future, the Disease Management Care Blog thinks there is a far more important trend afoot: the Millennials' "paradigm" is good news for disease and population-based care management.

Witness the Institute of Medicine's report on The Future of Nursing (summary here), which points out that "scope of practice" laws are not necessarily aligned with the profession's skill set, that nurses can be partnered with physicians for mutual benefit and that they can help meet the United States' burgeoning demand for health care. While physicians have been traditionally dyspeptic over the "hot button" issue of independent practice and the intrusion of nurses into the doctor-patient relationship, the DMCB has a prediction about a far more mundane issue: when it comes to non-physicians and disease management, the coming generation of docs will be far less worried about issues of rank, credentialing or licensure and far more flexible over relationships, skill sets and outcomes.

It simply won't concern them. They won't even think the IOM Report is all that noteworthy and they won't mind if a care management nurse is semi-autonomously involved in the care of their patients, just so long as it works.

What's more, they're far more likely to be comfortable with the idea of "virtual" patient interactions involving calls, e-mails and social media. The Millennials have never lived without e or voice-mail and they're the ones that powered texting, Twitter and Facebook.

Last but not least, if a nurse care manager can help them get done by 4:30 PM so they can go to little Johnny's soccer game, even better.

The arrivals of the Millennial physicians are another reason to be bullish on disease management.

The Latest Cavalcade of Risk Is Up!

The Disease Management Care Blog has a special place in its heart for the Wenchypoo Mental Wastebasket. Always a curious and compelling mix of libertarianism, street-wise economics, vegetable gardening and good old common sense, Wenchypoo is one of the best examples of why bloggery is emerging as a critically important window into the good and the bad of current public policy. This particular Cavalcade host is also one of the cheeky few to ever reject a past DMCB submission. This time the DMCB made the cut, along with a host of other bloggers that - combined with Wp's unique narrative - makes for a worthwhile read.

Check it out!

Tuesday, October 5, 2010

Ten Inconvenient Possible Downsides to Accountable Care Organizations: Details, details

Talk to any of the Disease Management Care Blog's doctor or administrator colleagues about the Affordable Care Act (ACA) and, faster than a specialist physician can tell a needy time-consuming patient to go away and "see your PCP," two panaceas will quickly come up: patient centered medical homes (PCMHs) and accountable care organizations (ACOs). The problem is that neither have been been conclusively shown to work in usual practice settings and, what's more, the ACO is still only a concept that even hasn't been even been tried.... anywhere.

Recall that ACOs can be defined as "provider collaborations that integrate groups of physicians, hospitals, and other providers around the ability to receive shared-savings bonuses by achieving measured quality targets and demonstrating real reductions in overall spending growth for a defined population of patients." As the DMCB has previously discussed, its luster is ultimately based on a bet that the efficiencies of integrated delivery systems can be exported to other settings. That's why the concept was written into the ACA for Medicare A and B (go to page 277 to read all about it).

While we all await the regulations that will detail exactly how ACOs will be approved by the Secretary of HHS, academicians, policymakers and wonks are continuing to ponder just how an ACO would - or would not - work. For an even-handed discussion of some of the problems that could undermine an ACO, check out Harold Luft's October 7 New England Journal article titled "Becoming Accountable - Opportunities and Obstacles for ACOs" (here). If you're an administrator, Dean, VP for Medical Affairs, member of a target="_blank"hospital Board, physician staff member, group manager or any of the medical types that believe an ACO puts patients in one end while money comes out the other, you may want to think about the following inconvenient truths:

1. The regulations haven't even been written yet.

2. The ACO business model is largely based on benefiting from the "upside" of risk contracting, which protects against higher than expected "risk-bearing" utilization. This sounds like a no-brainer, until you consider that ACOs will "bear the up-front costs of organizational and cultural change." In other words, that upside will only materialize if quality and costs meet muster, but the far more important profit will only occur if that upside is greater than those up-front costs.

3. Ever hear of the "attribution rule?" ACO wannabes may want to study just how Medicare will assign patients to you when those regulations come out, because you won't be able to pick and choose. Once those patients are assigned, you'll want to know everything you can about their baseline utilization and quality measures, because that'll be what you need to beat to get that upside mentioned in #2 above.

4. And ACOs will also need to bet that Medicare will do a good job of "efficiently and rapidly" providing ongoing data on the attributed patients so that the system can react to unfavorable trends. Medicare's track record in the ill-fated Medicare Health Support pilot should make you pause.

5. And by the way, ACOs will need Medicare D data too, even though controlling pharmacy costs are not part of the deal. If you look around the room and realize that your ACO co-planners don't understand why pharmacy data are important, you may need to rethink the suitability of doing this in the first place.

6. Not all physicians - including primary care - are likely to be invited to participate in ACOs. That spells all kinds of trouble. Some docs may not want to participate, creating even more headaches.

7. Further complicating the relationship with the physicians is the overlap between their fee-for-service payments and the compensable activities - like complex visits, post-discharge care or hospice - that manage the upside risk. Should the docs be paid twice if there are cost savings?

8. Federal anti-trust concerns may prompt the decision to require multiple ACOs in one region, further complicating things. The DMCB wonders if adverse selection could occur.

9. "Outliers" may also become a term ACOs would like to familiarize themselves with. A few patients with unlucky and catastrophic health care costs can shift those average "attributable" Medicare charges, torpedoing that upside risk mentioned in #2 above. What's more, they may not be under your control if the Medicare beneficiary happens to be traveling out of region. Think what would happen to your business plan if a tour bus loaded with your "attributed" patients has an accident while visiting Branson....

10 (while not brought up by Dr. Luft...) One key to increasing quality and lower costs will be active care management, typically controlled by non-physician health professionals, usually nurses. Creating a phalanx of care managers to coordinate outpatient care is typically outside the competence of the types that run clinics and hospitals. It remains to be seen if they'll be wise enough to outsource it, even if it does add to those initial up front costs.

Monday, October 4, 2010

Shared Decision Making to Aid in the Purchase of Health Insurance? Why Not?

The Disease Management Care Blog thought some more about the healthcare.gov site and yesterday's post. It looks forward to eventually reading a news release not unlike the one below in the not too distant future.....

HHS.gov
FOR IMMEDIATE RELEASE
Tuesday, Oct 4, 2014

HHS Announces Unique Three-Way Public-Private Partnership To Better Serve Purchasers of Health Insurance

The U.S Department of Health and Human Services (HHS) today announced that it has contracted with the National Committee for Quality Assurance (NCQA) and Amazon (AMZN) to help individuals and businesses make truly informed decisions about buying health insurance.

Thanks to relying on the NCQA's highly respected approach to the measurement of health insurer performance and using Amazon's track record of giving consumers tailored personalized purchasing choices, HHS has revamped its healthcare.gov site to aid consumers with shared decision making (SDM) when they are assessing their health insurance options.

"When the U.S. Congress demanded that HHS be subject to the same rigorous standards of health care outcomes measurement as doctors and hospitals, we quickly determined that the original http://www.healthcare.gov/ website was not exceeding the American people's expectations," said CMS Director Carolyn Clancy, formerly of AHRQ. "Consumers are interested in a host of complex features that include network physicians, keeping hassles to a minimum, time to answer a phone with a knowledgeable person, programs that promote wellness and prevention, web site usability and consumer satisfaction rates, among others. We decided it was time to let the experts discover what those interests are and get out of the way."

"I'm proud of CMS' efforts to meet the original intent of the Affordable Care Act of 2010" added HHS Secretary Donald Berwick. "Thanks to the leadership of President Meghan McCain, we are making important strides in combining the best features of federal and state oversight while simultaneously letting consumers reward the better insurers with their business in a fully transparent marketplace."

Shared decision making (SDM) is a process that relies on state-of-the-art and consumer-friendly media formats to provide unbiased information that allows consumers to rely on their own values and needs to make complex health care choices. Research funded by the newly named Agency for Healthcare Consumerist Research and Quality (AHCRQ) determined that if patients can use this to make informed choices about cancer treatment options, they could also use it in purchasing insurance.

According to the widely read and oft-quoted Disease Management Care Blog, once the NCQA announced the methodologies to isolate, measure and audit the key consumerist attributes of quality health insurance, it was a "no-brainer" to turn to Amazon's expertise in efficiently guiding consumers to find options to match their particular preferences. "Hit" rates from web-enabled cells phones on the HealthCare.gov site skyrocketed and taxpayers finally knew they were getting their money's worth.

For more information, visit our Facebook page at Facebook.com/HealthCare.gov, or the @HealthCareGov Twitter account.

To download a www.HealthCare.gov Insurance Finder widget – so that visitors to your website can easily start searching for health coverage options – visit www.HealthCare.gov/stay_connected.html.

The DMCB made several calls to the office of former HHS Secretary Kathleen Sebelius for comment at the headquarters of the National Coalition to Establish the Swedish Republic of Vermont. They went unanswered.

i ran for the cure

photo: Ian Hendel

With my sister.


At the finish line.

Wearing my Songbird scarf.

And my hat from Texas.

Team NO PINK FOR PROFIT was 43 members strong. We raised a whopping $25,000.

Sometimes life is very sweet.

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